Already booked your car somewhere else?
Someone who speaks your language
when facing the rental agency.
Before the counter, during the rental or after a disagreement, we help you understand the paperwork, communicate in Spanish and put forward a clear request.
- Customers of every agency
- Support in your language
- 100 % remote
Your file, ready.
Booking reviewed
Dates, category and agency
Amounts identified
Deposit, fuel and extras
Evidence prepared
Photo and document checklist
···
Unsure at the counter?
Send us the document before you decide.
Information understood before signing is often more useful than a late dispute.
01
Before
Check and prepare
02
During
Understand and negotiate
03
After
Document and dispute
Cancún · Tulum · Playa del Carmen · Riviera Maya
Assistance starts before the problem exists.
You are not paying for a promise of reimbursement. You are paying to be better prepared, better understood and better supported when things get complicated.
Review your booking
We go through your voucher, the stated deposit, the fuel policy, the extras and the important conditions before you reach the counter.
Support you at the counter
A condition changes or an extra charge appears? Send us the document: we help you compare, understand and reply in your language or in Spanish.
Talk to the rental agency
With your authorisation, we can contact the agency, restate your request and look for a clear commercial solution with them.
Organise the evidence
Contract, photos, videos, invoices and messages are gathered into a chronological file you can use for a claim or a dispute.
Guide you during an incident
Accident, breakdown or police check: we help you communicate and follow the official procedures, without replacing emergency services or the authorities.
Look for a replacement solution
If your agency does not hand over the vehicle you booked or leaves you stranded, we can look for availability with other local providers.
You stay in control. We prepare the next step.
Cancun Assistance never makes a decision on your behalf. We turn a confusing situation into facts, documents and requests everyone can understand.
See the optionsActivate the service
Tell us your agency, your dates and your booking number.
Send the documents
Voucher, contract, photos or invoice: we organise whatever is useful.
Get a clear plan
We explain what to check, what to ask for and what to keep as evidence.
We step in if needed
With your agreement, we contact the agency and put your request in writing.
Choose the level of support you need.
Every price pays for a specific service. No part of it is held to cover or reimburse a risk.
Before you leave
Audit Express
19,00 €
per booking
To understand your booking before you reach the counter.
- Voucher review
- Key amounts flagged
- Personalised summary
Before, during and after
Pass d'Assistance
39,00 €
for 7 days
A support access period matched to the length of your rental.
- Everything in Audit Express
- Support in your language during the rental
- One intervention with the agency
- One written request and two follow-ups
The price relates to the length of access to the service, not to any risk cover.
Problem in progress
Intervention SOS
99,00 €
per case
For a difficulty that has already started with your agency.
- Assessment of the situation
- Support during negotiation
- Structured bilingual request
Extended case file
Complex dispute with extended follow-up
Timeline, organisation of the evidence, bilingual claim and follow-ups for 30 days.
- Full review of the case file
- Timeline and organisation of the evidence
- Structured bilingual claim
- Follow-up and reminders for 30 days
149,00 €
per case
We help you defend your case.
We do not promise the outcome.
What we do
- Administrative and language assistance
- Communication with the rental agency
- Organisation of documents and evidence
- Search for a practical solution
What we do not do
- Sell or distribute insurance
- Advance or reimburse expenses
- Provide legal representation
- Guarantee a decision from the agency
Cancun Assistance does not have direct access to your rental company's booking system. Our analysis and our interventions are based on the information and the documents you send us.
What you should know before activating the service.
A question about your specific situation? Write to us with the name of the agency and your rental dates.
Ask a question on WhatsAppYes. Cancun Assistance is designed precisely for travellers who have already booked their vehicle with a third-party rental company in Mexico.
Don't wait until the counter to find out what's missing.
Send us your voucher and leave with a clear reading of your booking.
Choose my assistance